OUR POLICY

If you have questions about this policy, please contact us.

SERVICE PROVIDERS RIGHTS

In the event an appointment is booked incorrectly, your service provider has the right to make any necessary adjustments or may result in rescheduling at your expense. Please call our guest experience team at 920-221-3226 if you have any questions about booking an appointment. 

APPOINTMENT CONFIRMATIONS

We require a confirmation for all appointments at Ahava. If we do not receive a confirmation for your appointment within 24hrs of the appointment - it will be cancelled. Our team will reach out to all forms of communication you have provided us in order to confirm your appointment. If we do not hear back from you within 24hrs of the appointment the appointment will be cancelled. Please "opt in" for our automated appointment notifications (this will come from a separate number than our regular one) to allow a streamlined and worry free confirmation process for you. To ensure your confirmation is received, please do not add any additional message to your reply. 

CANCELING YOUR APPOINTMENT

We hate to miss you for your appointment, but we understand that things happen. Please cancel your appointment as soon as you know you will be unable to make it. You may cancel your appointment through our automated text and email notification system. Just reply NO to the appointment reminder. Or you can reach out to us via text or call to 920-221-3226 and our Guest Experience Team will get you taken care of. If you have already confirmed your appointment through that system and then you need to cancel- you must call to cancel otherwise we will not receive your cancellation. An appointment is not considered cancelled until you hear from our team confirming that cancellation. 

CANCELLATION WITHIN 24HRS OF AN APPOINTMENT

We understand life happens and sometimes you will need to cancel your appointment within 24hrs of its scheduled time due to an emergency. Sadly, last minute cancellations are very hard on our service providers and leave them with a loss of business. We always do our best to give grace in these moments - as you would give us in the event that we need to reschedule for an emergency within 24hrs. But, our system does track all late cancellations to ensure our policy is not abused. If we find this happens two or more times in a calendar year, you will be required to pay a deposit for your services moving forward.

LATE FOR AN APPOINTMENT

We want to get you taken care of and understand life is crazy. Being late to your appointment does happen and we want to make it work. If you arrive more than 15 minutes late to your appointment we may have to make an adjustment to your service, and depending on what you have scheduled, we may have to reschedule your service for another time. 

NO SHOWING AN APPOINTMENT

Any no show of an appointment will result in a required deposit for all future appointments. If you are unable to be at your scheduled appointment, please let us know. An appointment is not considered cancelled until you hear from our team confirming that cancellation.

CREDIT CARD FEES

In an effort to keep our service rates consistent and minimize overall cost increases, we will now be implementing a credit card processing fee. While this is a change I’ve long hoped to avoid, the continued rise in the cost of goods and tariffs has made it increasingly challenging for our small business to absorb these expenses.

To help manage these impacts while still providing the high level of service you expect, this step has become necessary. However, to avoid this fee, you are welcome to pay with cash.

We truly appreciate your understanding and continued support.

KIDS AT AHAVA

Unfortunately, our salon and spa is not a kid friendly environment for little ones to be left unattended. From scissors to sharp objects, chemicals, bleach, and extremely hot tools, our space does not make for a safe environment to have children. Our goal is to keep everyone in our space safe; and relaxed. Please refrain from bringing your children along with you to your appointments. We understand that life does happen. If your child does need to accompany you for your service, in lieu of rescheduling your appointment, we will do our best to streamline your service and get you in and out as quickly as possible. Do note: Children will not be allowed in any service areas.

PETS AT AHAVA

Pets are not allowed at Ahava. However, if it is necessary that you have a service animal with you they must be on a leash or carrier at all times during your visit.

HAIR COLOR PRICING

We base our color pricing on the amount of product, and type of techniques, used to create your desired look. Because of this, pricing color services over the phone can be very challenging and inaccurate. To reduce the chances of incorrect price quoting, we only provide color price quotes during complimentary consultations where we can discuss your hair and desired look in person. This allows us to see visuals of what you would like, and better understand what your hair is like. 

UNSATISFIED WITH YOUR SERVICE?

Our goal is to give guests a look that they LOVE. If at any time you are not pleased with the outcome of your service, we ask that you reach out to us within 7 days of your service so we can make arrangements to get you back in for an adjustment. Our policy does not allow for service refunds at any time.